What are the cancellation and refund policies for BlueSG bookin

What are the cancellation and refund policies for BlueSG bookin

BlueSG allows cancellations with specific conditions to ensure flexibility. If a booking is canceled at least 15 minutes before the start time, no charges apply, and the session doesn't count toward your plan. For cancellations within 15 minutes of booking or during a trip, users incur prorated fees based on elapsed time. Refunds, if eligible, are processed within 5-10 business days to the payment method on file. Exceptions for emergencies can be requested via customer service. Policies are enforced through the app's "My Bookings" section, where users can cancel instantly. Unplanned endings due to issues like low battery require documentation for fee waivers.